Privacy Policy

Serqova ("we", "us", or "our") operates a services marketplace application for home services (cleaning, AC repair, plumbing, and similar) used by both customers and vendors. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.

1. Information We Collect

We collect information needed to provide and improve the Serqova service. This includes:

• Personal information: name, email address, phone number, profile photo (if provided), address and other contact details.
• Service & booking data: booking requests, service details, provider assignments, schedules, service history and ratings/feedback.
• Payment & billing: transaction records (we do not store full card numbers; payments are processed through third-party payment processors).
• Device & usage data: IP address, device model, operating system, app version, crash logs, and analytics about app usage.
• Location data: if you grant permission, approximate or precise location to match you with nearby vendors and enable location-based services.
• Communications: messages and call logs routed through the app (content of messages when necessary for delivering the service).

2. How We Use Your Information

We use collected data for these primary purposes:

• To connect customers and vendors and facilitate bookings, scheduling, and service delivery.
• To process payments, issue invoices and handle refunds or disputes.
• To send booking confirmations, status updates, receipts, and important account-related messages.
• To personalize the app experience and show relevant vendor suggestions or promotions (when you opt in).
• To detect and prevent fraud, abuse, and security incidents.
• To analyze and improve our services and maintain internal records.

3. Sharing & Disclosure

We may share information in the following ways:

• With vendors: customer name, phone number, address, and booking details so the vendor can deliver the service.
• With service providers: third-party providers who help operate the platform (payment processors, cloud hosting, analytics providers).
• With legal authorities: if required by law, court order, or to protect rights, safety, or property.
• For business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, we may transfer user information to the acquiring entity subject to confidentiality obligations.

We do not sell your personal information.

4. Data Storage & Security

We store your data on secure servers and follow industry-standard measures to protect it. While we work to protect your data, no method of storage or transmission is 100% secure; we cannot guarantee absolute security.

We retain personal data only as long as reasonably necessary for business, legal, or operational needs. When data is no longer needed, we delete or anonymize it.

5. Your Rights

Depending on where you live, you may have rights including:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate information.
• Requesting deletion of your personal data (subject to legal/operational limits).
• Opting out of promotional communications.
• Withdrawing consent for location or other optional permissions.

To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling certain requests.

6. Children

Serqova is not intended for children under 18. We do not knowingly collect or maintain personal information from persons under 18. If you believe we have collected personal information of a child, contact us and we will take steps to remove it.

7. Cookies & Tracking

We use cookies, mobile identifiers, and similar technologies to provide basic functionality and collect analytics. You can manage cookie preferences via your device or browser settings where applicable.

8. Third-Party Links & Integrations

Our app may include links or integrations with third-party services (social logins, maps, payment gateways). These third parties have their own privacy practices; this policy does not cover them.

9. International Transfers

Your data may be stored or processed in countries other than your own. We will take steps required by law to protect your information when we transfer it across borders.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date at the top indicates when the policy became effective. Material changes will be posted in the app and/or via email where appropriate.

11. Contact Us

By using Serqova, you agree to the collection and use of information in accordance with this policy.